Terms&Conditions

1. Agreement to Terms

By accessing or using the website, software applications, retail POS platforms, custom codebases, or engineering services provided by Easternlabs (“Company”, “we”, “us”, or “our”), you agree to be bound by these Terms and Conditions. If you do not agree to all of these terms, you must discontinue use of our services immediately.

2. Software Engineering Services & Deliverables

Easternlabs provides custom software design, web development, mobile application development, AI pipelines, and Point-of-Sale (POS) hardware/software solutions. Specific scope of work, project timelines, deliverables, and financial terms for custom engineering projects are defined in individual Statement of Work (SOW) documents or Master Services Agreements (MSA) executed between Easternlabs and the client.

3. Intellectual Property Rights

Unless otherwise agreed upon in writing within a project SOW:

• Client IP: All bespoke software code, custom user interface assets, and business logic created exclusively for a client under a fully paid agreement belong exclusively to the client.
• Easternlabs IP: Pre-existing frameworks, proprietary developer tools, offline sync engines, and base UI component libraries used by Easternlabs remain the intellectual property of Easternlabs, licensed to the client on a non-exclusive basis for project operation.

4. Payment Terms & Billing

Invoices issued by Easternlabs are payable within the net terms specified in your project agreement (typically 14 to 30 days). Late payments may incur interest at a rate of 1.5% per month or the maximum rate permitted by law. Development milestones or source code handover may be withheld pending receipt of scheduled payments.

5. Warranties & Service Level Agreements (SLA)

Warranty periods, support coverage, and any service availability commitments are defined in the applicable project SOW or maintenance agreement. No uptime commitment applies unless it is stated in that signed agreement.

6. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Easternlabs, its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of your use of our software or services. Our maximum aggregate liability shall not exceed the total fees paid by you to Easternlabs in the six (6) months preceding the claim.

7. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka and the United Arab Emirates (UAE), as applicable to the relevant engagement.